How surveys improve healthcare
The best approach to healthcare is one where patients and healthcare providers work in close partnership. But patients and providers don’t always see eye to eye. For example, we conducted a study that showed 89% of patients want to know information about their providers’ education and training, but only 56% of healthcare organizations provide it. As another example, 8 in 10 healthcare professionals believe most appointments start on time, but only 52% of patients agree.
Online surveys support patient-provider communication by getting feedback—both from patients and employees. A lot of hospitals, clinics, and other providers have recognized this need:
- More than half use surveys to measure employee satisfaction
- One-third use surveys to monitor patients’ health and safety habits
- Nearly 40% use surveys to probe the efficacy of patient safety culture
SurveyMonkey can help you gather and analyze more information faster. You can create custom health surveys, or rely on expert templates. Distribute surveys through email, websites, mobile devices, or even computers in waiting rooms. Then use our powerful platform to analyze the results and export professional charts.
Types of healthcare surveys
Surveys are a great way to gather information that doesn’t show up on lab tests or come up in conversation. And while patients might hesitate to provide you with direct feedback in person, surveys give them the chance to do so privately.
Here are a few ways to use surveys to improve your practice:
Ask your patients to tell you about their visit and the quality of their experience with doctors, support staff, and your facilities. You can also stay in front of patients’ requests by sending out brief surveys to evaluate their needs before each office visit.
Employees and staff
Providing quality care is easier when everyone in your organization is engaged. Make sure doctors, nurses, and staff have the training and tools they need to do their jobs. You can also get feedback on internal procedures and identify potential liability issues. Here are a few common uses:
Find pre-written survey templates for surveys like these below.
Women’s and men’s health issues
Survey your female and male patients to find out what health issues are of greatest concern in your area, at specific ages, or by gender. Use patient feedback to identify staffing requirements, design new services, or
promote healthy living
by putting together health education and community outreach programs.
Regular dental care
How did your patients hear about you? Why did they choose your dental office over others in their community? If they haven’t had regular dental care, why not? In addition to gathering information about patient care and preferences, use surveys to assess your strategies for patient education, scheduling regular checkups,
tracking and monitoring patient health
, getting referrals, and growing your practice.
Annual eye care
An annual eye exam may be the only time an optometrist or optician sees their patients—but there are other opportunities to connect.
your patients to understand their needs: Has a prescription changed? Are contact lenses still comfortable? Is there any difficulty with night-time driving? Send out an online survey before each patient’s appointment, or have them fill out a survey once they arrive for their office visit.
Surveys for veterinarians
Animals deserve great care too. From understanding how owners feel about your facilities to making sure employees are engaged and focused, surveys are a great way to improve a practice or understand a marketplace.
Whether you’re looking to improve patient satisfaction or create a safer hospital with happier employees, it’s a great idea to measure your performance over time. Developing performance benchmarks will give you a point of reference so you can understand how specific initiatives improve the healthcare or services you provide. For example, if you see that 7 out of 10 nurses are “satisfied,” with their jobs, it may be hard to know how you’re really doing. Seeing that number jump to 7.5 means you’re headed in the right direction.