Instilling a culture of true customer centricity in your company can be a challenging task. Where do you start? Where should you focus? Do your employees actually feel like they know your customers? Do they think your organization is prioritizing the customer appropriately? It turns out that all of these factors are measurable, and getting to the bottom of them can be incredibly useful for deciding how you shape your customer centricity strategy. Use this survey as a diagnostic tool for assessing your company’s customer centricity—and for spotting areas where you can improve it.
Build, guide, and improve your customer centricity program with the help of data from SurveyMonkey’s customer centricity survey template.
Explore our customer satisfaction survey templates to rapidly collect data, identify pain points, and improve your customer experience.
Discover how Carrot relies on SurveyMonkey for HIPAA-compliant surveys, improved data collection, and better clinical outcomes.
How to combine the power of Salesforce customer data with the feedback capabilities of SurveyMonkey to improve CX.
Learn how to use MaxDiff in simple terms to get an advanced understanding of your audience's preferences.